Brinks ranked the highest among other home security brands, scoring an impressive 852 out of 1,000 and five out of five Power Circles for consumers. The study evaluated four factors: billing and payment, customer service, enrollment, and usage. Power study awarded Brinks Home Security the top spot in customer service and overall customer satisfaction. Please note that pricing will vary based on customization, package tiers and fees. Lack of transparency with key features and pricesħ0% of the remaining months of the contract term Quick alarm response straight to smartphone Also, not for homeowners who aren't tech-savvy. Homeowners who desire a theft protection guarantee and an included professional installation. Homeowners who want the absolute best in customer satisfaction and quick alarm response from their home security system. Brinks may have everything you need for your home security system, and it may be "tough on bad guys" with quick sensors and alarms, but it will likely only seem easy to those familiar with smart homes and smartphone technology. But they also might be more complicated than some people are looking for. Power's survey, allow for your security system to be a hub for other smart devices, like automated locks and voice assistants. Brinks Home Security is incredibly tech-oriented and partners with the Nest brand for low-maintenance, sleek tech options in the most basic Brinks package called "Nest Secure." These kinds of home automation features, which correlate with customer satisfaction according to J.D. If you're well-versed in current technology trends and appreciate the involvement of your smartphone and touchscreen devices for your home, you're in luck. Whether or not the security system is "easy on you" is up for interpretation. The claimīrinks Home Security packages claim to be "tough on bad guys" and "easy on you." Brinks says that it has "everything you need to keep your home safe." Is it true? But the company lacks in its diversity of contract options, availability of any kind of theft guarantee, and in its transparency of some key features and prices. Brinks absolutely excels at customer service, and smart home features don't require a landline and offers the "fastest alarm response" right to your smartphone. We reviewed Brinks against three other home security competitors, evaluated three of its home security plans, and noted all the positive and negative features. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. ZDNET's recommendations are based on many hours of testing, research, and comparison shopping.
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